COMPANY OVERVIEW
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WHO WE ARE
Malawi Energy Regulatory Authority (MERA) is a corporate body established under the Energy Regulatory Act No. 20 of 2004 as the Energy Sector Wide Regulator. Our mandate is to regulate the energy sector in Malawi in a fair, transparent, efficient and cost effective manner for the benefit of the consumers and operators. We are located in 2nd floor of Development House in City Centre, Lilongwe, Malawi. MERA operates in accordance to the following Energy Laws:
- The Energy Regulation Act 2004;
- The Electricity Act 2004;
- The Rural Electrification Act 2004; and
- The Liquid Fuels and Gas (Production and Supply) Act 2004.
Mission
To be an innovative and effective energy regulator
Vision
Regulating the energy sector in a responsive and fair manner contributing to affordable, reliable and sustainable energy
Values
In the delivery of services to our customers we shall be guided by the following core values:
Transparency: We shall deliver our duties and responsibilities openly and give reasons for any administrative decision and action if required.
Professionalism: We shall carry out our duties with high degree of expertise, skills and competence while maintaining high ethical standards without prejudice and bias.
Accountability: We shall be responsible and accountableto the government and public for our decisions
Responsiveness: We shall listen to our stakeholders and and the treat them with dignity respect.
Teamwork: We shall achieve our goals by embracing diversity and supporting each other.
Innovation: We are dedicated to evidence-based solutions which ensure value for money and transformation through research and creative works.
Independence: We shall act in a manner that is free from interference or direction of any other person or authority in the discharge of our duties.
Facilitating Energy Transition for Sustainable Development
Therefore, our core values are intended to guide our operations and define the way we serve our customers. The values are founded on our in-depth knowledge of our working environment and the customers we serve.