On 3 November 2023, the Malawi Energy Regulatory Authority (MERA) directed the suspension of operations at Mount MERU Chinsapo Fuel Service Station located in Lilongwe for thirty days for demanding extra payment from customers.

MERA conducted an investigation which confirmed that the Service Station was on 4 October 2023 demanding an extra Five Thousand Kwacha (MK5,000) for customers to purchase more fuel than the rationed amount established by the service station. This conduct is a serious violation of the provisions of the Liquid Fuels and Gas Act and licencing conditions. It is illegal to sell fuel above the maximum retail prices set by MERA.

Lifting of the suspension will be subject to satisfactory implementation of measures taken to avoid reoccurrence of the malpractice. Consumers are urged to report retailers of petroleum products suspected of engaging in illegal and unscrupulous practices to the nearest Police Station or call toll-free Tip- Offs Anonymous 847 or call MERA on 09 9255 8564 or 09 8906 1870 or Email: mera@mera.mw